Sales Policy for FrameCriotop

Effective Date: January 25, 2025

At FrameCriotop, we are committed to providing you with high-quality framing products and exceptional customer service. This Sales Policy outlines the terms and conditions that apply when you purchase from our website (https://framecriotop.com) or interact with our services.

By making a purchase on our website, you agree to the terms set forth in this Sales Policy. Please review this policy carefully before making a purchase.

1. Product Availability

All products listed on our website are subject to availability. While we make every effort to keep our inventory updated, there may be times when a product is out of stock or unavailable. In such cases, we will notify you and offer you the option to:

  • Wait for the product to be restocked,
  • Choose an alternative product, or
  • Receive a full refund.

2. Pricing and Payment

  • Pricing: All prices displayed on our website are in U.S. dollars and are subject to change without notice. Prices do not include applicable taxes, shipping fees, or any additional charges, which will be calculated during the checkout process.
  • Payment Methods: We accept various payment methods, including major credit and debit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options available at checkout. Payment is processed at the time the order is placed.

3. Order Processing and Confirmation

  • Order Processing: After you place an order, you will receive an email confirmation. Please note that this is an acknowledgment of your order and does not constitute acceptance of the order. We reserve the right to cancel or refuse any order at our discretion, including orders with incorrect pricing, shipping information, or suspected fraudulent activity.
  • Order Confirmation: Once your order is processed, you will receive a shipping confirmation email with tracking information.

4. Custom Orders

  • Custom Framing: We offer custom framing services, allowing you to choose your frame style, matting, and glass. Custom framing orders are non-returnable unless there is a defect or damage.
  • Personalized Items: Any personalized items (such as custom prints, artwork, or engravings) are final sale and non-returnable.

5. Shipping and Delivery

  • Shipping Methods: We offer a range of shipping methods, including standard, expedited, and overnight shipping, depending on your location and the shipping options available at checkout.
  • Shipping Costs: Shipping charges are calculated based on your order’s size, weight, destination, and shipping method. These costs will be displayed during the checkout process before completing your order.
  • Delivery Times: Delivery times depend on the shipping method selected and your location. While we aim to ship all orders promptly, please note that we are not responsible for delays caused by third-party carriers or customs processing (for international orders).

6. Cancellations

  • Order Cancellations: Once an order is placed, it cannot be modified. If you wish to cancel your order, please contact us as soon as possible. For ready-made frames, cancellations can be processed before the item is shipped. Custom framing orders cannot be canceled after production begins.
  • Refunds: If your order is canceled or if we are unable to fulfill your order, we will issue a full refund to your original payment method.

7. Returns and Refunds

  • Return Policy: Our return policy is outlined in our Refund and Returns Policy. Please refer to that section for detailed information on returns, exchanges, and eligibility.
  • Damaged or Defective Items: If your item arrives damaged or defective, please refer to our Refund and Returns Policy for instructions on how to report and resolve the issue. We will provide a full refund or replacement for damaged or defective items.

8. Product Warranty

While we take great care to ensure the quality of our products, we offer a limited warranty on certain items against manufacturing defects. This warranty is subject to the terms and conditions of our return policy and does not cover damages caused by improper use, accidents, or alterations.

9. Promotions and Discounts

  • Discounts and Coupons: From time to time, we may offer promotions, discounts, or coupons. These offers are subject to specific terms and conditions and may have expiration dates or restrictions.
  • Sales Tax: Sales tax will be applied to orders where required by law. The amount of tax will be calculated during checkout based on your billing address.

10. Liability

FrameCriotop is not liable for any indirect, incidental, or consequential damages resulting from the use of our products. Our liability is limited to the purchase price of the item in question. This applies to damages or losses resulting from shipping delays, incorrect orders, or issues that arise after the item has been delivered.

11. Changes to the Sales Policy

We reserve the right to update or modify this Sales Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about our terms and conditions.

12. Contact Us

If you have any questions or concerns about our Sales Policy, please contact us: